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NFC has always been commitment to providing the best moving experience to our military customers. Success requires outstanding customer service and we only work with agents and haulers who share that vision.

We’ve always been an “agent oriented” company. We consider our agents and haulers to be our customers along with the military service member we are moving. If we want you to provide high quality service to our customers, we have to provide quality service to you as well. Here’s how we do that:

  • We don’t use a complicated phone tree or voicemail. A person with experience answers the phone and sees to it that you receive the information you need and most times can answer your questions right then and there.
  • We have a clear, straightforward compensation schedule and hauling agreement.
  • We pay for services rendered based upon the discount at which the shipment is being billed. We don’t try to skim money off the top at the expense of our agents and haulers.
  • Payment to you is always prompt, we are not waiting on our payment from the government to pay our underlying service providers.
  • We provide easy to ready automated reports several times a week giving you a breakdown of the shipments you are servicing as an OA, hauler or S.I.T agent.
  • We receive authorization for accessorial services promptly.
  • We clear shipments for S.I.T. at destination promptly.
  • Our tonnage list is easily accessible with the ability to analyze, sort and compare shipment data seamlessly.
  • We are subject matter experts when it comes to working with the Department of Defense and always advise our network of any changes to rules and regulations via our memos and newsletters.

We’re serious when we say that we have an obligation to support our agents and haulers. As far as we are concerned, you are not just a link in a supply chain, you are part of our family. The only requirement is a commitment to the customer. Nothing trumps our responsibility to provide our men and women in uniform with outstanding customer service!

If you would like to work with NFC, please fill out our New Agent/Hauler Form. We will review and be in touch with you within 24 hours.