To prevent the loss and/or theft of firearms.
This policy applies to all agents of National Van Lines, National Forwarding Company
and all subsidiaries and affiliates with whom a Transportation Service Agreement is
ORIGIN AGENT PROCEDURE
A. With specific PPSO approval, firearms may be transported in a locked gun safe,
provided that only the customer has a key and the locking of the gun safe at origin
and the unlocking of the gun safe at destination is witnessed. Rifles or other firearms
in gun cases, locked or otherwise, must be packed in a carton as outlined below.
B. With the exception of A above, all firearms must be packed within a carton. The
carton should not be labeled as containing firearms.
C. According to the DTR/Tender of Service, each privately owned firearm will be
annotated on the inventory by make, model, caliber or gauge, and serial number.
This information must be on both the regular inventory and the high value/high risk
D. Security seals must be affixed on the seams at the top and bottom of the carton. The
customer must witness the packing of the firearms and sign the seals. Additional
seals should be used if necessary to adequately secure larger cartons such as
E. It is the origin agent’s responsibility to complete the high value/high risk inventory at
the time the seals are affixed. The origin agent must ensure that the driver is aware
of the firearms prior to loading.
F. On containerized shipments, the origin agent’s responsibilities specified above will
still apply. The High Value/High Risk Inventory and Security Seal Procedures
pertaining to cartons are still applicable. Firearms should be put in the first crate
labeled “No. 1.” At the time of delivery, the firearms must be located and their receipt
acknowledged by the property owner.
A. Any time the shipment changes hands, the receiving party should check off the high
value inventory and carefully scrutinize the seals, acknowledging receipt of the high
value items and the fact that security seals are still in place and undisturbed. If there
is any question about whether the seals are intact, or if no seals were used, the
carton should be opened, and the presence of the firearms noted. The Carton should
then be re-sealed with new security seals. The rider should be annotated that the
carton was inspected, and new seals numbers annotated on the rider.
B. There is a mandatory unpack for firearms at delivery, as part of the High Value/High
Risk Program. The customer must initial each item on High Value/High Risk
Inventory, including the firearms, and sign that they received.
C. If firearms are noted as missing or if any irregularities are noted, our claims and
customer service department is to be telephoned immediately at 800-325-6889.
D. If a firearm cannot be located at the time of delivery, the destination Transportation
Office and local police must be called. All delivery personnel, including their personal
and company vehicles and all equipment and debris must remain on the scene until
police arrive to conduct a thorough investigation and search for the missing