The Claims Process
We apologize for any loss or damage that occurred during your recent move. Our goal is to process and settle your claim fairly and without unnecessary delay. Our Claims Department is ready to handle your needs and our hours are Monday-Friday 8:30 am-5:00 pm Central. Feel free to call 800-325-6889 or email email@example.com to begin the claims process.
The claims rules and regulations can be fairly long and complex, so it is in your best interest to start the claims process soon after your household goods deliver.
Key points on the claims process:
- Full Replacement Valuation (with a few exceptions) is coverage that will replace any lost or destroyed item at today’s cost for like kind and quality with no depreciation.
- It DOES NOT mean that all damaged items will be replaced; only lost or destroyed items where repairs exceed the value of the item.
- The moving company has the option to repair damaged items, or replace destroyed items, rather than to pay a cash amount.
- You must list all your loss and damage and send it to the TSP within 180 days of your delivery and a claim must be entered into the DPS system within 9 months of delivery to receive full replacement. Otherwise, it is settled (if submitted past 9 months but within 2 years) at depreciated value.
To read more about the claims process and how to file a claim visit the Move.mil Website.