Frequently Asked Questions
How do I get paid for origin services?
How do I get paid for hauling a shipment?
How do I get paid for SIT?
Do you offer a fast payment program?
Where do I find packing requirements?
What services require TO authorization?
What items are considered bulky articles?
What is a "prima facie" case?
What steps should be taken when a shipment converts to storage at owners expense?
What is a "Bluebark" shipment?
How many stairs are in a flight?
What accessorials DO NOT need authorization?
What county do I use for Kings, Queens, Bronx, Brooklyn and Staten Island?
What are the standard sizes for mattress cartons?
How is the SIT rate calculated?
What routes are taken for Alaska shipments?
How do I get paid for origin services?In order to get paid for origin service we must receive the following documents:
Original or Certified GBL
Original DD 619 signed by the member (not necessary is shipment is coming from NTS)
Copy of legible weight tickets
Premove Survey Certification
Copy of Inventories
How do I get paid for hauling a shipment?
You can get paid for hauling a shipment after it delivers to residence or SIT.
In order for us to process your payment we need the following documents and information:
Copy of the GBL
Copy of weight tickets
Copy of inventories
Original DD 1840 (if the shipment delivers to residence)
NFC Bill of Lading with correct delivery information and address. If it delivers direct, please confirm delivery address and ask customer to sign. If it delivers to SIT, please confirm the address and the SIT # and ask warehouseman to sign.
An Invoice requesting payment.
How do I get paid for SIT?
We pay SIT charges 45 days after we receive the following documents:
Original DD619-1 with Transportation Office signature
DD Form 1857 (if shipment in SIT more than 90 days)
Reweigh Tickets, if applicable
If the shipment delivers out more than 30 miles please remember to get specific authorization on the 619-1.
Do you offer a fast payment program?
Yes, we offer a fast pay program. To ensure that your request for fast payment is processed promptly please follow these guidelines:
Double-check to make sure that you have all of the required documentation.
If you use express mail make sure that you select delivery by 10:30 a.m. If we don't receive your fast pay request by 10:30 a.m. it may be impossible for us to process the request on the day it's received.
One day payment is made with a 3% discount. Payment in
15 days is made with a 1.5% discount..
Request for overnighting checks will result in reducing the invoice by the amount required to overnight the check.
If you have questions, contact Tracie Tagney at 800 323-9125, ext .2982 or Patty Farmer at ext. 2981
Where do I find packing requirements?
Packing requirements are contained in the Tender of Service. The Tender of Service is Appendix B of the Defense Transportation Regulation (DTR) Part IV and is available at:
http://www.transcom.mil/j5/pt/dtr.html
What services require TO authorization?
Special crating
Extra labor
Extra delivery
Extra pick ups (unless authorized on the GBL)
Reweigh
Shuttle service
3rd party service
Tri Wall containers
Unpacking labor on shipments out of NTS
Waiting Time
What items are considered bulky articles?
These are found in Item 412 of the Rate Solicitation:
Automobiles, Trucks and Vans
Motorcycles (250cc and over)
Large Screen Televisions 48” and larger(excluding Plasma TVs)
Snowmobiles, Jet Ski’s, or Riding Golf
Carts, & other similar recreational vehicles
Windsurfers, canoes, dingies, kayaks, sculls, skiffs, rowboats and boats 14 foot and under without trailers
Playhouses, Tool Sheds, Dog Houses,
Utility Sheds (set-up over 100 cu ft)
Hot Tubs, Spas, Whirlpool Baths,
Jacuzzis, etc. (transported set-up,
not dismantled) – over 100 cu ft
What is a "prima facie" case?
Prima Facie is a legal term that stems from the Latin Word meaning, "on its face, or at first glance". It mean to establish whether a mover is guilty of loss or damage. To do this the claimaint must show all of the following:
The item was given to the carrier in a certain condition;
The item was delivered in a damaged condition or not delivered; and
there must a measured amound of damage.
What steps should be taken when a shipment converts to storage at owners expense?
Try and ensure that the Transportation Office has contacted the member.
Execute a contract with the member to provide for commerical storage.
Delivery out will normally be paid for by the government. However, you will invoice your local transportation office on a local purchase order. As the carrier, we can't bill the government because the GBL has expired.
See Item 315 in the Rate Solicitation and Chapter 406, A.2.c in the DTR for more infomation.
What is a "Bluebark" shipment?
Bluebark is the code word used to identify a shipment that is of deceased member/employee. Bluebark shipments typically require inspectors at origin/destination and call for additional sensitivity of all parties involved. Bluebark is a term derived historically from the type of wood utilized for coffin construction.
How many stairs are in a flight?
8 – 27 1 flight
28 – 47 2 flights
48 – 67 3 flights
68 – 87 4 flights
88 – 107 5 flights
What accessorials DO NOT need authorization?
Appliance
Big Screen TV
Bridge or Ferry Charges
Boats, Canoes, Kayaks under 14ft
Car
Elevator
Go Cart
Grandfather Clock
Hot tub
Long Carry
Motorcycle
Piano
Stair Carry
What county do I use for Kings, Queens, Bronx, Brooklyn and Staten Island?
Use New York City for these areas.
What are the standard sizes for mattress cartons?
39 X 75: Single Mattress or 3 X 3
54 X 75: Double Mattress or 4 X 6
Over 54 X 75: Queen or King
39 X 80: King Single
How is the SIT rate calculated?
Use the following formula to calculate SIT valuation
(# of days x rate per day + rate for 1st day) x 10%
What routes are taken for Alaska shipments?
All shipments go from the origin city to Seattle to Anchorage to the destination city. (Reverse order if the shipment is going from Alaska to the US).
Petersburg, Juneau, Sitka, and Ketchikan go directly from Seattle.
