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Agent FAQ

Agent FAQ Questions

Questions & Answers

Q:

When can I get the GBL?

A:

The GBL only becomes available to be printed after the pre-move survey has been entered in DPS. Here at National Forwarding we print the GBL no sooner than 1 week before the load date even if the pre-move survey has been submitted. This allows as much time as possible for any date or location changes to be reflected on the original GBL.

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Q:

Who do I contact if the PPSO or member sets up a delivery out of SIT?

A:

If anyone besides National Forwarding contacts you to schedule delivery out of SIT it is very important that either Move Management or Operations is contacted immediately. We are required to enter a scheduled delivery date in DPS before delivery is made and if this does not happen we are at risk for a LOW or LOS.

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Q:

When should a reweigh be performed?

A:

As of 15 May 2020, there are two types of reweighs - an automatic reweigh and a requested reweigh. Automatic reweighs are based on the shipment weight, the member's rank, and if the member has dependents or not - found in Block 10 of the GBL. All shipments over 12,500 lbs. require an automatic reweigh. Shipments under 12,500 lbs. may require an automatic reweigh based on the Reweigh Table. Be certain to check NFC's ETA emails for notice of automatic reweighs as automatic reweighs do not require DPS approvals. If a shipment doe not qualify for an automatic reweigh, a PPSO, member, or TSP can still request a reweigh at any time. Approval for the reweigh will be processed through DPS once the TSP and PPSO are aware of the request. The shipment should be reweighed at the time of delivery to residence or prior to delivery into SIT. If an agent fails to perform a reweigh, automatic or requested, the agent may be subject to a $400 government-imposed penalty.

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Q:

I’m hauling a shipment. What do I do if it won’t deliver before the RDD?

A:

While missing an RDD is not ideal it does happen, especially during peak season. The most important thing is to keep good communication with us and the member. First notify Operations about the delay with the shipment and a projected ETA. We will then notify the member and the PPSO. Being able to put notes in DPS protects us from a LOW or LOS.

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Q:

What are the deadlines for data entry in DPS?

A:

The most important deadlines for data entry in DPS are for the pre-move survey, the pickup info, the delivery info, and all preapproval requests. All origin preapproval requests should be submitted prior to the load date, and all destination preapproval requests should be submitted prior to the delivery date. Pre-move survey info must be entered no later than 9 days prior to the first pack date, or within 5 days of the shipment being awarded, whichever date is later. For shipments awarded 9 days out, the pre-move must be entered no later than 3 days before the first pack date. For shipments 3 days out, the pre-move must be entered no later than 1 day before the first pack date. Pickup info must be entered no later than 3 government business days after the pickup date. Delivery info must be entered no later than 3 government business days after delivery. Missing any of these deadlines puts us at risk for a Letter of Warning (LOW), Letter of Suspension (LOS), or denied preapproval requests due to untimely notice.

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Q:

What is the best way to train my employees?

A:

Our Military Household Goods Domestic Guidebook provides a wealth of information on all the steps of how to properly manage a CONUS DOD move. In addition, we have comprehensive educational resources in the agent log-in section of our website, which include training modules, quizzes and a final test. The results of the quizzes and test are sent to you and the employee and a certificate of achievement is available to print for employees who score 80% or higher on each module. The final test is all encompassing of the quizzes and modules

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Phone: 888-993-6683

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