Updates to the 2025 400NG and TOS.
Real ID requirements.
Regionalization changes.
Responsibility and procedure for items not packed at origin by the packing crew.
Requirements and weighing and reweighing shipments.
Procedures on how to accurately complete the inventory on a domestic HHG move.
Reducing pack days without prior communication with the customer and our office is not permitted.
No smoking around HHG.
Uncrating procedures at delivery
California's entry requirements for household goods shipments pertaining to Spotted Lantern Flys.
TSP Certification of Health Protection Protocols form is no longer needed, but action items remain.
Additional information on shipping lithium batteries
USTC protocols regarding shipping lithium batteries
Protect yourself when it comes to mold!
Customers cannot secure load date changes with the agent or hauler directly; they must facilitate the process with the TSP and JPPSO in writing.
It is becoming more common for freight companies to invoice agents directly for detention or dry run fees.
An outline of the transit time increases that USTRANSCOM made effective March 9th. 2022.
A summary of the Air Force's 2022 Peak Season Special Interest Items that have bearing on agents and haulers.
A summary of changes for the new International Tender effective 15 May 2022.
A summary of changes for the new Claims & Liability Business Rules effective 15 May 2022
A summary of changes for the new Tender of Service and 400NG Tariff effective 15 May 2022.
Explanation of USTRANSCOM Advisory #21-0097, which temporarily expands billing item code 210B.
Summary of updates to USTC mask-wearing guidance.
Summary of important TOS, 400NG, and IT-21 changes regarding international shipments.
Summary of important TOS, 400NG, and Claims Liability Business Rules changes regarding claims policies.
Summary of important TOS and 400NG changes regarding new responsibilities for agents and haulers.
Summary of important TOS and 400NG changes regarding communication with our customers.
Reminders and findings regarding shuttle preapprovals.
Here is how to find our 2021 rating engine.
USTRANSCOM Advisory #21-0012: Protecting the Force from COVID-19
Reminder that the use of masks and the Certification of Health Form is still a requirement.
USTRANSCOM Advisory #20-0095 mandates notification when a service member or TSP/agent representative tests positive for CODID-19. This memo and linked advisory contain the details.
Reminder that masks must be worn and the Certification of Health form must be completed each day of service - packing day(s) and loading day.
Information on new Peak 2020 ETA requirements, and NFC's emails to agents to assist with providing this information to NFC.
Reminder about weight ticket requirements, and when they need to be sent to NFC to be considered timely.
Differences in crating requirements on domestic shipments.
How to handle situations that could result in hazardous and costly consequences.
Fitness equipment challenges and solutions.
Information that will help avoid denied shuttle requests.
Reminder to notify NFC and the customer when pack dates are dropped.
List of department and task email addresses, to ensure that emails are being sent to the correct department and individuals.
Reminder that agents need to confirm delivery out of storage with the customer.
Weighmaster Signature REQUIREMENT
USTRANSCOM Outsourcing
Parts & Hardware Update
Code 2 CONOPS Rollout
Pianos and Grandfather Clocks
Policy for Overflows
Household Goods Code 2 Rollout
Pro Gear, Totes, and 1850 Loss & Damage A Quick Reminder
Important Information Regarding Code 4 International Shipments
Crate and Freight Code D Shipments
Stop Letters of Warning and Letters of Suspension!
Delivery out of SIT
A memo from USTRANSCOM about claims.
Crating at residence is required!
Avoid minor TOS violations
Clarification on NFC's Hardware Policy
Information regarding Origin Weights and Hauling Documents
Check out NVL International's new website!
A review of procedures.
Communication is necessary for us to keep DPS updated with current shipment information regarding deliveries.
Update on the use of DBIDS
Peak season is coming, here are some reminders about Paperwork and claims Prevention.
Regionalizations of bases.
NFC will assume the responsibility of sending paperwork to the origin PPSO.
Updates on the Fuel Surcharge and PowerTrack fees.
Additional thoughts regarding proper inventory completion.
A reminder of the Tender of Service requirements.
An update on policies regarding uncrating vs unpacking.
Additional information regarding the U.S. Bank billing fee
Brendy Murray is a high qualified appraiser
A note to haulers regarding weight tickets and inventories.
Updated NFC policy concerning mattresses and box springs.
U.S. Bank Powertrack fee will be adjusted to 1.33%
Reminders and suggestions to keep CSS Scores high.
An important reminder regarding shipment weights and reweighs.
A reminder on shipment weights
A memo from Kevin Spealman, Vice President of Claims and Customer service regarding the difference between pro-gear and OCIE
Here are a few reminders of NFC's Policies when servicing our shipments. Included is a list of contacts at the bases to send origin documents to.
Recently, the government has clarified the regulations on Pro-Gear entitlements for Military Customers. The following memo serves as a clarification for our Agents
Phone: 888-993-6683